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Conditions

Neck Pain and Stiffness in Cheras, Kuala Lumpur

Neck pain in office workers is usually a loading problem rather than an injury. Hours spent with the head tilted forward towards a screen or a phone ask the small joints and muscles at the base of the neck to hold a position they were never meant to hold all day, and eventually they complain about it. It builds gradually and it is very common. Most cases respond well once the irritated segment is found and the habits feeding it are dealt with.

5.0from 224 Google reviews

Open seven days · Cheras, Maluri

Registered chiropractors and physiotherapists in Cheras, Maluri. Open seven days, right beside Sunway Velocity.

  • Association of Chiropractic Malaysia
  • Gonstead Chiropractic Society Australia
  • ACCP accredited
  • Best Services 2023 award

Key takeaways

The short answers

Why is my neck worse by the end of the day?
Because it is a loading problem rather than an injury. Holding the head forward for hours asks small joints and muscles to do a job they were not built to hold, and they tend to complain late in the day.
How long does it usually take to settle?
It varies with how long it has been there and what is feeding it, so we will not quote a number at a first visit. Desk related cases often respond well once the irritated segment is found and the habits change.
Can neck stiffness be behind my headaches?
Sometimes. Headaches that begin at the base of the skull and wrap forward are often traced to the upper neck. Migraine is a different problem and managed medically, though a consultation can help tell the two apart.
Do neck pillows or braces help?
A supportive pillow is worth getting right, because it stops the neck being loaded overnight. A brace does not build the endurance needed to hold a position, so we would not suggest relying on one.
When are you open?
Seven days a week, at Sunway Velocity in Maluri. Monday to Thursday and Saturday until 8pm, Friday until 5pm, Sunday until 3pm.

Does this sound like you?

Common signs

  • An ache at the base of the neck and across the top of the shoulders that worsens through the working day
  • Tightness that eases on holiday or at the weekend and returns by Tuesday
  • Headaches that begin at the back of the skull and wrap forward
  • Reduced ability to turn your head fully to one side, or to check your blind spot when driving
  • A rounded upper back and head that sits forward of your shoulders in photographs
  • Tingling or pins and needles into the shoulder blade or arm
  • Clicking or grinding when you roll your neck

This list describes the condition in general. It is not a diagnosis. Only an in-person assessment can tell you what is causing your symptoms.

What contributes to it

Why it happens

Sustained forward head posture
The further forward the head sits, the more work the muscles at the back of the neck do to hold it up. Screens set below eye level, laptops used without a stand, and long stretches on a phone all encourage that position, and the tissue adapts to whatever it is asked to do most.
Static loading rather than movement
Joints are nourished by movement. A neck held still for hours stiffens regardless of how good the posture is. A well-set-up desk still causes trouble if you never get up from it.
Joint restriction in the upper neck
When a segment of the neck stops moving properly, the ones around it take up the slack and become irritated. Restriction high in the neck is a common contributor to the headaches that accompany desk-related neck pain.
Sleep and stress patterns
An unsupportive pillow, sleeping on your front with the head turned, and the low-grade muscle guarding that comes with stress all keep the area loaded overnight, so it never gets a genuine rest period.

How we help

Our approach

  1. We find the segment before we work on it

    Your first visit follows the Gonstead six-step assessment: history, visualisation, instrumentation with the nervoscope, palpation, X-ray analysis where indicated, and only then an adjustment. Visualisation matters particularly here, because the level of your head, ears and shoulders tells us a great deal about how you are loading your neck before we have touched you.

  2. Adjustment, delivered by hand

    Once your chiropractor has identified which segment is restricted, the adjustment is specific to it and delivered by hand. They will explain what they found and what they intend to do before anything happens. If your chiropractor feels another healthcare provider would better help you, you will be referred appropriately.

  3. Changing what caused it

    Adjustments restore movement to a stiff neck. That gets undone fairly quickly if you spend another eight hours a day in the position that stiffened it. Alongside chiropractic we cover practical desk and screen height changes and movement breaks. Where the surrounding muscle is a factor, our physiotherapy side adds manual therapy or dry needling and a programme to build endurance in the deep neck and upper back muscles.

When to seek urgent care

See a doctor first if you have any of these

These need a medical assessment before you begin chiropractic care. If any apply to you, contact a doctor or go to the nearest emergency department.

  • Neck pain following a fall, car accident, or any blow to the head or neck
  • Numbness, weakness, or loss of grip strength in an arm or hand
  • A sudden, severe headache unlike any you have had before
  • Dizziness, visual disturbance, difficulty speaking or swallowing, or unsteadiness on your feet
  • Fever, unexplained weight loss, or night pain that wakes you
  • Loss of bladder or bowel control, or clumsiness and unsteadiness affecting both hands or legs

Frequently asked questions

What patients ask us

What is "tech neck"?

It is an informal term, not a medical diagnosis. It describes the neck and upper back pain that tends to accompany long hours looking down at a phone or a screen set too low. What we assess is the same as for any neck pain: which segments are moving poorly, and what in your day is keeping them that way.

Can chiropractic fix my posture?

No single approach changes posture on its own, because posture is largely a set of habits. Adjustments can restore movement to segments that have become restricted, which often makes a better position more comfortable to hold. The lasting change comes from your desk setup and from building endurance in the muscles that hold you upright. Your chiropractor will tell you honestly what is likely to change and what is not.

Is it safe to have my neck adjusted?

Neck adjustments are done by hand and only after the full assessment has established what is appropriate for you. Some presentations are not suitable for adjustment, and the assessment is there to catch that. Certain symptoms need medical review before any hands-on care. Tell us about any recent trauma, dizziness, arm numbness or severe headache when you book so we can screen for it.

How should I set up my desk?

The short version: top of the screen roughly at eye level, forearms supported, feet flat, and a laptop raised onto a stand with a separate keyboard. No setup is good enough to sit in for eight unbroken hours, though. Stand and move every 30 to 45 minutes. We will go through your own setup with you during your visit.

Is this right for you?

Not sure if neck pain and stiffness is right for you?

Tick anything that sounds like you. We will read it back honestly and tell you where to start, even if that is somewhere else.

Select the concerns that apply to you
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From our patients in Cheras

What people say after being seen here

Reception at Persistence Chiropractic Care, Sunway Velocity, Cheras Kuala Lumpur

Persistence Chiropractic Care

224 Google reviews

Write a review
  • Hishamuddin Badaruddin4 months ago

    As a medical doctor, I myself, like my fellow doctors, am usually my very own worst patient. I came to see DC Valerie with a back pain which I should have sorted out weeks ago. I was in KL for a short day trip and decided to get treatment as I had the afternoon free. I initially contacted another chiropractic clinic who did not have any slots open but recommended Dr Valerie. Well Dr Valerie is knowledgeable - diagnosed my scoliosis and that my right shoulder pain was due to my mid-thoracic region and that my back pain was due to other issues. Highly recommended and worth it! Need several sessions and self awareness for posture and flexibility - and back strengthening.
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  • Shamil Ataev2 months ago

    I cannot recommend Dr. Rynn enough! He's incredibly smart, warm, and welcoming, which instantly put me at ease. What really set Dr. Rynn apart was how amazing he was at explaining everything. He broke down exactly what was going on with my spine and walked me through the entire treatment plan so I never felt left in the dark. The best part? I was able to get my consultation and treatment done all on the same day. The adjustment itself was fantastic, and I felt instant relief in my lower back the moment it was done. It’s rare to find a practitioner who combines top-tier expertise with such a great bedside manner. If you are looking for a skilled, compassionate, and efficient chiropractor, do yourself a favor and see Dr. Rynn. I would highly recommend him to anyone and everyone!
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  • A C5 weeks ago

    We brought our daughter here for chiropractic adjustments, and we’ve seen encouraging progress. She has become more responsive, and it has honestly changed the way we think about pediatric chiropractic care. We’re so glad we followed their recommendation to see Dr. Valerie, who specializes in pediatric chiropractic. Thank you for your care and dedication!
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  • Yit Yew Fei5 weeks ago

    正规的chiropractic clinic不多,Persistence算一个。5 stars给Kee Shan,手法利落不啰嗦,几次调整下来肩颈松了很多。值得信赖的专业度。
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  • Kah Mun Wong3 weeks ago

    My back felt much better after receiving treatment from Dr Valerie. She is also very helpful in giving advice on workouts or ways to take care of my back. Highly recommended!
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  • Wong Xi Rong4 weeks ago

    Have been doing chiro session with Dr Valerie since 2022. She is very professional, trustable and understanding.
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  • Zu En Chiang6 weeks ago

    I have a great experience with Valerie, she is patient and professional. She took the time to explain my condition clearly, listened to my concerns, and made sure I felt comfortable before starting any treatment.
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Valerie Na

Reviewed by Valerie Na, ChiropractorBAppSc (Chiropractic), BHSc, RMIT University, Melbourne · Last reviewed 8 August 2026

References

  1. Neck pain is consistently ranked among the leading causes of years lived with disability worldwide. Global Burden of Disease Study, The Lancet
  2. Guidance for non specific neck pain generally favours staying active, with manual therapy and exercise used alongside it rather than prolonged rest. NICE Clinical Knowledge Summaries, Neck pain

Ready to stop working around the pain?

Message our Gonstead chiropractors today. Open seven days, right next to Sunway Velocity.